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Terms & Conditions

1. The online store operating under the domains ua-acoustics.eu, ua-acoustics.odoo.com (hereinafter referred to as the "Store") is operated by: ATB-Sound sp. z o.o. with its registered office in Wrocław.

  • Legal Address: ul. Zygmunta Krasińskiego 15A/3, 50-449 Wrocław, Poland.
  • Registration: Entered into the National Court Register (KRS) by the District Court for Wrocław-Fabryczna, VI Commercial Division, under KRS number: 0000976675.
  • Tax Identifiers: NIP: 8992928027 | REGON: 502283990
  • Waste Management Register: BDO: 000671052.
  • Share Capital: PLN 50,000.00 (fully paid).

2. These Regulations (Terms and Conditions) define the rules for using the Store, creating an account, and the procedure for concluding Sales Agreements between the Seller and the Customer.

3. These Regulations are primarily addressed to Entrepreneurs. However, in accordance with Polish and EU laws (effective in 2026), natural persons conducting business activity (sole traders/JDG) are granted consumer rights regarding withdrawals and warranties if the contract concluded is not of a professional nature for them (Quasi-Consumers). For all other business entities, consumer protection laws are excluded to the fullest extent permitted by law.


1. Seller – ATB-Sound sp. z o.o., with its registered office in Wrocław (50-449), ul. Zygmunta Krasińskiego 15A/3, Poland. Entered into the National Court Register (KRS) under number 0000976675, NIP: 8992928027, REGON: 0000815075 (или актуальный из KRS), BDO: 000671052. Share capital: PLN 50,000.

2. Store – The B2B online platform operated by the Seller at the following addresses: ua-acoustics.eu and the technical domain ua-acoustics.odoo.com.

3. Customer – Any entity (Entrepreneur or Quasi-Consumer) that concludes a Sales Agreement with the Seller via the Store.

4. Entrepreneur – A natural person, a legal person, or an organizational unit with legal capacity, conducting business activity on its own behalf, using the Store for purposes directly related to its commercial or professional activity (e.g., resale, office installation, professional studio equipment). For Entrepreneurs, consumer protection laws are excluded to the maximum extent permitted by law.

5. Quasi-Consumer (Entrepreneur with Consumer Rights) – A natural person conducting business activity (e.g., JDG) who concludes a Sales Agreement directly related to their business, but when the content of the agreement shows that it does not have a professional character for them (as defined by the Polish Civil Code). Quasi-Consumers are granted certain consumer rights, such as the 14-day withdrawal right (except for custom-made products).

6. Product – Any movable item or service (including custom CNC cutting, personalized designs, or assembly services) available in the Store that is the subject of the Sales Agreement.

7. Sales Agreement – A contract for the sale of Products or provision of services concluded between the Seller and the Customer via the Store's Odoo-based system.

8. Account – A personalized panel in the Store's system (Odoo portal), requiring registration and verification by the Seller, where the Customer’s data and order history are stored.

9. Distance Contract – A contract concluded without the simultaneous physical presence of the parties, through the Store’s interactive system.

10. Order – The Customer's declaration of intent to purchase Products, submitted via the Order Form, specifying the type and quantity of Goods, payment method, and delivery terms.

11. Regulations – These Terms and Conditions governing the use of the Store.

1. Seller's Address: ul. Zygmunta Krasińskiego 15A/3, 50-449 Wrocław, Poland. This is the official address for all formal correspondence and legal notices.

2. Seller's E-mail Address: contact@eucous.com. This is the primary channel for order inquiries, technical support, and documentation.

3. Seller's Telephone Number: +48 574 469 058 (B2B Administrative line).

  • Note: This line is intended for verified business partners. For a faster response on order statuses, customers are encouraged to use the internal Odoo messaging system or email.

4. Contact Form: The Customer may also communicate with the Seller using the interactive contact form available in the Store's "Contact Us" section.

5. Availability: The Seller's team is available on business days (Monday to Friday, excluding Polish public holidays) between 9:00 a.m. and 5:00 p.m. CET/CEST.


To use the Store, including browsing the assortment, managing the B2B Customer Portal (Odoo), and placing orders, the following are required:

  1. Hardware: An end device (PC, laptop, tablet, or smartphone) with a stable high-speed Internet connection.
  2. Software: A modern web browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari) updated to the latest stable version.
  3. Connectivity: JavaScript and Cookie support must be enabled in the browser settings for the Store’s interactive features (cart, login, and portal) to function correctly.
  4. Email: An active and accessible email account for receiving order confirmations, invoices, and account verification links.
  5. Document Support: Software capable of opening and viewing PDF files (e.g., Adobe Acrobat Reader or a built-in browser PDF viewer) to access invoices and technical specifications.
  6. Account Verification: Access to the full B2B pricing and ordering system is strictly limited to registered Customers whose accounts have been manually verified and activated by the Seller.

1. Platform Scope: The Store, operating via Odoo technology on the domains ua-acoustics.eu, ua-acoustics.odoo.com, is a professional B2B platform. To the fullest extent permitted by law, the Seller is not liable for disruptions caused by force majeure or technical incompatibility of the Customer’s infrastructure.

2. Access and Pricing:

  • Browsing the Product catalog is public, but prices are hidden by default.
  • To view B2B prices and place orders, the Customer must have an active and verified Account.
  • The Seller reserves the right to verify the Entrepreneur's status (VIES/VAT check) and activate the account within 5 business days.

3. Net Prices and Taxes:

  • All prices in the Store are NET prices in EUR (excluding VAT and other applicable taxes).
  • EU Sales (VIES): For Customers with a valid EU VAT number (VIES), a 0% VAT rate may apply (Reverse Charge).
  • Polish Sales: For entities registered in Poland, 23% VAT will be added to the final invoice.

4. Default Origin and Customs (Important):

  • The Customer acknowledges that the default country of origin for all shipments is Ukraine (outside the European Union).
  • Unless a Product is explicitly marked as "EU Stock", the Customer acts as the Importer of Record.
  • The final amount paid to the Seller does not include import VAT, customs duties, or brokerage fees. These costs are the sole responsibility of the Customer upon the goods entering their country.

5. Order Flexibility (Cart vs. Direct Inquiry):

  • The Customer may place an order directly through the Store's automated checkout.
  • Alternatively, the Customer may initiate a Request for Quotation (RFQ) or contact the Seller via email/messaging apps for a manual offer.
  • In cases of manual orders, the Sales Agreement is concluded once the Customer accepts the formal Quotation or pays the Proforma Invoice generated in the Seller’s system.

6. Private Carrier & Logistics:

  • If the Customer chooses "Private Carrier" or their own logistics, the shipping costs are not calculated automatically.
  • In such cases, the final shipping terms and costs must be confirmed manually with the Seller before the order is processed.


1. Registration Process: To access the B2B pricing and the Odoo-based ordering system, the Customer must complete the Registration Form. To ensure a valid B2B relationship, the following data is required:

  • Company Details: Full legal name, registered office address, and Tax Identification Number (NIP / VAT EU / VIES or an equivalent local tax ID for non-EU entities).
  • Registration Numbers: Commercial register number (e.g., KRS, REGON, or local equivalent).
  • Contact Information: Name of the authorized representative/contact person, professional e-mail address, and telephone number.

2. Account Activation: Creating an Account is free. However, full access to B2B discounts and the ability to place orders is granted only after the Seller manually verifies the provided business credentials. The Seller reserves the right to request additional company documentation if the registration data is incomplete or unverified.

3. Login Methods: Access to the Customer Portal is secured. The Customer may log in using:

  • Unique login (e-mail) and password specified during registration.
  • OAuth2 authentication (e.g., Google, Microsoft, or other integrated Odoo-compatible identity providers).

4. Account Deletion: The Customer may request to delete their Account at any time, without giving a reason, by sending an e-mail to contact@eucous.com.

  • Note: Deleting the Account results in the loss of access to the order history and active quotations.
  • Legal Disclaimer: Personal and company data related to past Sales Agreements (invoices, tax records) will be retained for the period required by Polish tax law (5 years from the end of the tax year), regardless of the account deletion.


1. Authorization: To place an Order, the Customer must log in to their active and verified B2B Account. In exceptional cases, orders may be placed manually via direct contact with the Sales Department (as per § 5.5).

2. Selection: The Customer selects the Products and quantities, adding them to the virtual Cart. For bulk orders or custom specifications, the Customer is encouraged to use the "Request a Quote" feature if available.

3. Checkout Process: After proceeding to the Cart, the Customer must:

  • Verify or provide the delivery address and the billing (invoice) details.
  • Select the method of delivery (including "Private Carrier" or "Ex-Works" options).
  • Select the preferred payment method.

4. Submission of Offer: By clicking the "Order and Pay", "Confirm Order", or "Accept Quote" button, the Customer submits a binding offer to the Seller to conclude a Sales Agreement.

5. Order Verification: Due to the technical nature of B2B logistics (especially for shipments from Ukraine), the Seller reserves the right to verify the availability of goods and the final shipping costs.

6. Conclusion of Agreement: * The Sales Agreement is formally concluded only when the Seller sends an Order Confirmation or a Proforma Invoice to the Customer's e-mail address.

  • The automated "Order Received" notification sent by the Odoo system immediately after placement is merely a confirmation of receipt and does not constitute acceptance of the offer.

7. Payment Deadline: After receiving the confirmation/proforma, the Customer is obliged to make the payment within the period specified in § 8. Failure to pay within the deadline may result in the automatic cancellation of the Order by the Odoo system.


1. Delivery Options and Logistics: The Customer can choose the following delivery methods during the checkout process (subject to availability for specific Product categories):

  • a) Standard Courier/Postal Delivery (DAP – Incoterms 2020): Shipped via international or local carriers (e.g., DPD, GLS, UkrPoshta).
  • b) Freight / Private Carrier (LTL/FTL): Intended for bulk or oversized orders. Logistics costs are usually calculated manually via a Quotation.
  • c) Ex-Works (EXW – Incoterms 2020): Customer’s own collection from the Seller’s designated warehouse (either in Poland or Ukraine). This method requires prior written coordination.

2. Place of Dispatch and Customs:

  • Default Origin: As per § 5.4, the default place of dispatch is the Production Hub in Ukraine (outside the EU).
  • EU Warehouse: Selected items may be dispatched from the warehouse in Piekary, Poland.
  • Responsibility: For all shipments originating from Ukraine, the Customer acts as the importer. The Seller delivers the goods DAP (Delivered at Place), meaning the Customer is responsible for import VAT, duties, and customs clearance fees upon arrival.

3. Payment Methods: The Store supports the following secure payment channels:

  • a) Online Payments: Integrated via Stripe or PayPal (Credit/Debit cards, Apple Pay, Google Pay).
  • b) Traditional Bank Transfer (SEPA / SWIFT): Based on the Proforma Invoice or Order Confirmation. The Customer is responsible for all intermediary bank fees.
  • c) Odoo Portal Payments: Direct payment via the Customer Portal link sent with the Quotation.

4. Payment Terms:

  • Prepayment (100%): Standard for all new B2B Customers and automated online orders.
  • Net Terms: Available only for long-term partners after a successful credit check and a separate written agreement.
  • Deadline: Payment must be credited to the Seller's account within 3 business days of order confirmation, unless stated otherwise in the Proforma Invoice. Failure to pay within this period may result in order cancellation.


1. Conclusion of Contract: The Sales Agreement is concluded when the Seller explicitly accepts the Order. Acceptance is confirmed by sending a formal Order Confirmation or a Proforma Invoice to the Customer’s email address. Automated "Thank you for your order" notifications are only technical receipts and do not constitute contract conclusion.

2. Payment Deadline: The Customer is obliged to pay the total amount within 3 business days from the date the Sales Agreement is concluded.

  • Note: If payment is not credited to the Seller's bank account or confirmed by the payment provider within this period, the Order will be automatically canceled in the Odoo system.

3. Shipping Timeline:

  • The estimated lead time is specified in the Product description or the Quotation.
  • For items dispatched from the Production Hub in Ukraine, the Customer accepts that the delivery period starts from the date the payment is credited to the Seller's bank account.
  • Disclaimer: While the Seller aims for timely delivery, shipping from Ukraine may be subject to delays caused by customs procedures or logistics disruptions. Such delays do not constitute a breach of contract.

4. Partial Deliveries: If an order contains Products with different lead times, the Seller will dispatch the entire order once all items are ready (the longest date applies). Partial shipments may be requested by the Customer for an additional logistics fee.

5. Readiness for Collection: For Ex-Works (EXW) orders, the readiness date is confirmed once the Seller notifies the Customer via the Odoo Portal or email.

6. Sanctions and Restricted Destinations: * Products are delivered worldwide, with the absolute exception of the Russian Federation, Belarus, North Korea, Iran, and other territories subject to international sanctions or trade embargoes effective in 2026.

  • The Seller reserves the right to cancel any order if the final destination or the end-user is found to be on a restricted list.

7. Delivery Costs: All costs (freight, packaging, insurance) are indicated at checkout or in the manual Quotation. For B2B orders, these are typically calculated based on volume and weight to ensure the most cost-effective solution.


1. General Rule for Entrepreneurs (Exclusion): The right to withdraw from a Sales Agreement within 14 days without giving any reason (the so-called "right of return") is strictly excluded for all Entrepreneurs. For the avoidance of doubt, standard B2B transactions are final once the goods are delivered in conformity with the contract.

2. Exception for Quasi-Consumers: In accordance with Polish law (effective in 2026), the 14-day right of withdrawal without providing a reason applies only to:

  • Consumers (natural persons buying for non-business use).
  • Quasi-Consumers (natural persons running a business, e.g., JDG, when the purchase is not of a professional nature for them).
  • Example: If a freelance programmer buys acoustic panels for their home office, they have the right to return. If a construction company buys them for a project, they do not.

3. Period and Notification: For those entitled to withdraw (Consumers/Quasi-Consumers), the 14-day period begins from the day the goods were delivered. The statement of withdrawal must be sent via email to contact@eucous.com or through the Odoo Customer Portal.

4. Absolute Exclusion for Custom Orders: Regardless of the Customer's status (even for Consumers), the right to withdraw is not granted in the following cases:

  • Custom-made products: Any item manufactured to the Customer's specific requirements, including custom dimensions, specific fabric colors, or individual CNC-cut patterns in PET felt or foam.
  • Bulk B2B orders: Products that were specially sourced or manufactured in large quantities upon a specific request.

5. Return Logistics:

  • The Customer must return the Product to the Seller's designated Return Hub in Poland: ATB-Sound sp. z o.o. (Returns), ul. Główna 35, 55-220 Piekary, Poland.
  • The direct cost of returning the goods (including international shipping/customs if applicable) is borne entirely by the Customer.
  • For returns from outside the EU, the Customer must ensure that the shipment is marked "Returned Goods – No Commercial Value" to avoid double taxation.

6. Effects of Withdrawal:

  • The Seller will refund the payment using the same method as the original transaction within 14 days of receiving the returned goods.
  • The Seller may withhold the refund until the Products are received at the Piekary warehouse and inspected for damage or signs of use.


1. Exclusion of Statutory Warranty (Rękojmia): To the fullest extent permitted by Art. 558 § 1 of the Polish Civil Code, the Seller's liability under the statutory warranty (rękojmia) for physical and legal defects is entirely excluded for all Entrepreneurs.

2. Exception for Quasi-Consumers: The exclusion mentioned in point 1 does not apply to Quasi-Consumers (sole traders/JDG acting with consumer rights). For these entities, the statutory warranty period is 2 years, as per Polish law.

3. Quality Warranty:

  • The Seller provides a 12-month quality warranty for the Products, covering manufacturing defects.
  • The warranty does not cover damage caused by improper installation, mechanical impact, high humidity, or natural wear and tear of acoustic materials.

4. Complaint Procedure:

  • Complaints must be submitted via email to contact@eucous.com or through the Odoo Customer Portal.
  • The complaint must include: order number, photos of the defect, and a detailed description.
  • The Seller will review the complaint within 14 calendar days.

5. Transport Damage (Critical for B2B):

  • The Customer is obliged to inspect the package in the presence of the courier.
  • If mechanical damage occurred during transport, the Customer must sign a damage protocol (protokół szkody) with the carrier. Claims regarding transport damage without this protocol will be rejected for B2B transactions.

6. Logistics of Complaints:

  • Goods subject to a complaint must be shipped to the Return Hub in Poland: ATB-Sound sp. z o.o. (Complaints), ul. Główna 35, 55-220 Piekary, Poland.
  • For Entrepreneurs, the cost of shipping the goods for inspection is borne by the Customer. If the complaint is justified, the Seller will cover the costs of repair or replacement shipping.


1. Scope of Application: This section applies exclusively to Customers who are Consumers or Quasi-Consumers (sole traders with consumer rights). Standard Entrepreneurs and legal entities (B2B) are excluded from these procedures.

2. Consumer Rights Support: Qualified Customers (as defined in point 1) may seek out-of-court assistance through:

  • District (Municipal) Consumer Ombudsmen – for local support within Poland.
  • Provincial Inspectorates of the Trade Inspection (Wojewódzki Inspektor Handlowy) – for mediation and arbitration.
  • UOKiK (Office of Competition and Consumer Protection) – for general information on consumer rights in Poland.

3. Online Dispute Resolution (ODR): In accordance with EU regulations, Consumers and Quasi-Consumers residing in the European Union may use the ODR platform for the settlement of disputes arising from online contracts: http://ec.europa.eu/consumers/odr/.

4. B2B Dispute Resolution: For all other business-to-business (B2B) disputes not covered by consumer law, the parties shall first attempt to reach an amicable settlement through direct negotiation. If no agreement is reached, the dispute shall be submitted to the commercial court competent for the Seller’s registered office in Wrocław, Poland.


1. Data Controller: The administrator of personal data collected via the Store is the Seller (ATB-Sound sp. z o.o.), as defined in § 1.

2. Purpose of Processing: Personal data (including data of contact persons representing the Entrepreneur) are processed for:

  • Execution of the Sales Agreement (Art. 6(1)(b) GDPR).
  • Compliance with legal and tax obligations in Poland, including issuing invoices and maintaining records for 5 years (Art. 6(1)(c) GDPR).
  • Legitimate interests of the Seller, such as defending against legal claims or providing technical support via Odoo (Art. 6(1)(f) GDPR).

3. Data Recipients and Transfers: The Customer acknowledges and agrees that for the fulfillment of the order, data may be shared with:

  • Logistics Partners: Courier services and freight forwarders.
  • Payment Processors: Entities handling electronic payments (Stripe, PayPal).
  • Manufacturing Partners in Ukraine: Since the default place of dispatch is Ukraine, necessary shipping details are transferred outside the European Economic Area (EEA).
  • IT System Providers: Including Odoo S.A. and providers of ERP/accounting software used by the Seller.

4. Rights of the Data Subject: Every individual whose data is processed (including the Entrepreneur’s employees) has the right to access, rectify, erase ("right to be forgotten"), restrict processing, and the right to data portability.

5. Voluntary Disclosure: Providing data is voluntary but strictly necessary to register an account and conclude a Sales Agreement.

6. Privacy Policy: Detailed information regarding data processing, retention periods, and security measures is available in the Privacy Policy document published on the Store’s website, which constitutes an integral part of the business relationship.


1. Language of the Agreement: Sales Agreements via the Store are concluded in English. For Customers in Poland, the Polish version of these Regulations may also be used. In case of discrepancies between language versions, the English version shall prevail for international transactions, unless otherwise required by local law.

2. Governing Law: In matters not regulated by these Regulations, the laws of the Republic of Poland shall apply. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.

3. Dispute Resolution (B2B): Any disputes arising from Sales Agreements concluded with Entrepreneurs shall be settled exclusively by the common court competent for the Seller's registered office in Wrocław, Poland.

4. Amendments to Regulations: The Seller reserves the right to amend these Regulations for important reasons (e.g., changes in logistics, tax laws, or Odoo system updates).

  • The Seller will notify registered Customers of significant changes via email or through a notification in the Odoo Portal at least 7 days before they take effect.
  • Orders placed before the effective date of the changes are governed by the version of the Regulations in force at the time of the order.

5. Severability: If any provision of these Regulations is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

6. Entire Agreement: These Regulations, along with the Privacy Policy and any specific Quotations (RFQ) generated by the Seller, constitute the entire agreement between the parties regarding B2B sales.